Order processing
- In-stock items are quality-checked and dispatched within 1–2 business days.
- You receive a confirmation email with a tracking number when your parcel ships.
- Pre-order items show their delivery time on the product page before payment.
Estimated delivery times
| Region | Standard (business days) | Express (business days) |
|---|---|---|
| United States & Canada | 7–15 | 4–8 |
| United Kingdom & EU | 7–15 | 4–8 |
| Australia & New Zealand | 8–15 | 5–9 |
| Asia & Middle East | 5–12 | 3–7 |
| Other regions | 10–20 | — |
Times are estimates after dispatch. Customs can add a few days; we choose reliable carriers and provide all required documentation.
Shipping costs
- Free standard shipping on orders over $299.
- Below that, exact shipping is calculated at checkout by destination and weight — no hidden fees.
- Import duties and local taxes may apply and are the buyer’s responsibility. We assist with customs paperwork and can advise on typical duty levels.
If something goes wrong
- Delayed parcel: email us with your order number and we chase the carrier.
- Damaged on arrival: keep packaging, photograph everything, and contact us within 7 days — we replace or refund.
- Lost parcel: we investigate and either reship or refund.
Voltage note: most of our devices accept 100–240V. Not sure about your country? Ask before you order.