Orders & shipping
How long does delivery take?
Do you ship worldwide?
Can I track my order?
What voltage are your devices?
Device voltage can vary by model and destination. Before purchasing, always check the voltage, plug type, and power requirements for the specific device. For more information, see our guide to voltage and plugs for international device use.
Choosing a device
Home-use or professional — which should I pick?
The right device depends on your intended use, operating environment, experience, and the type of treatment or application you are considering. Home-use and professional devices may differ in specifications, operating requirements, and intended users. Always review the specific device information before choosing a device.
What is included in the box?
Are cartridges and accessories included?
Results & safety
How soon will I see results?
Results can vary depending on the device, treatment area, individual circumstances, and other factors. There is no single timeline that applies to every person or device. Always follow the manufacturer’s instructions and product-specific guidance rather than relying on a general timeframe.
Are these devices safe?
Safety depends on using the correct device for its intended purpose and following the manufacturer’s instructions. Before using any device, review its operating requirements, warnings, contraindications, and applicable safety information. If you are unsure whether a device is appropriate for your intended use, consult a qualified professional.
What certifications do you have?
Returns & warranty
What is your return policy?
How long is the warranty?
How do I verify my device is genuine?
Genuine-device verification should be based on the identification information and documentation provided with the device. Depending on the product, this may include a serial number or other identifying information. For more information, please see our device authenticity information or contact us if you need help verifying a specific device.