Authenticity & Genuine Product Guarantee

Counterfeit and refurbished aesthetic devices are a real market problem: inconsistent energy output, missing safety documentation, and no working warranty. Every machine sold by Lift Wave Pro is new, sealed and serial-numbered, sourced from certified manufacturers. Here is how we guarantee that.

What we do

  • Certified sources only: direct from manufacturers or their authorized channels — never gray market.
  • Serial-numbered devices: each unit is registered at dispatch and traceable to your order.
  • Factory-sealed packaging: complete with accessories, manuals and certification documents.
  • No refurbished or demo units: if we ever sold one, it would be clearly labeled and priced accordingly. Today we do not sell them at all.

How to check your device on arrival

  1. Inspect the box for damage before opening; photograph it if damaged.
  2. Confirm the seal is intact and the model matches your invoice.
  3. Find the serial number on the device and email it to support@liftwavepro.com to verify against your order.
  4. Follow the quick-start guide for first charge and test.

Our guarantee

If you receive a device that is not new, not the model ordered, or whose serial number does not match our records, contact us within 7 days. We replace it or refund you in full, including shipping.

Verify a serial number or ask a question — contact us.