How to reach us
| Channel | Details | Best for |
|---|---|---|
| support@liftwavepro.com | Orders, returns, warranty | |
| Pre-sales email | sales@liftwavepro.com | Device selection advice |
| +86 138 0000 0000 | Fastest reply, photos/videos | |
| Business hours | Mon–Sat, 09:00–18:00 (GMT+8) | — |
Response time: within 24 hours on business days — usually much faster.
What to include in your message
- Order questions: your order number and the issue (tracking, missing item, damage).
- Pre-sales: which device you are considering, your main goal and your country (we confirm voltage, shipping and the right model).
- Warranty: order number plus a short photo or video of the fault for a faster diagnosis.
Quick answers before you write
Where is my order?
Which device should I choose?
What if it does not suit me?
Chat on WhatsAppor email support@liftwavepro.com — we reply within 24 hours.