What you can return
- Devices returned within 14 days of delivery, in resalable condition: undamaged, complete with accessories, manuals and original packaging.
- Faulty or damaged devices — contact us within 7 days with photos; we replace or refund and cover the return.
What cannot be returned
- Opened hygiene items and consumables: gel, electrodes, applicator tips, cartridges and single-use accessories.
- Devices damaged by misuse, drops, water or unauthorized repair.
- Returns requested after 14 days or shipped without our approval.
How to start a return
- Email support@liftwavepro.com with your order number, reason and photos where relevant.
- We reply within 24 hours (business days) with the return address and instructions.
- Ship the item back in original packaging within 7 days of approval and keep the tracking number.
- After inspection, we refund to your original payment method within 5–10 business days.
Who pays return shipping?
Quality issues: we pay. Change of mind: the buyer covers return shipping; an opened-box restocking fee may apply and is always confirmed with you before you ship.
Questions about a return? Contact us.