Warranty & After-Sales Support

Every Lift Wave Pro device includes a 12-month limited warranty from delivery. If a manufacturing defect appears, we repair or replace it — and we keep supporting you beyond the warranty with spare parts and guidance.

What the warranty covers

  • Manufacturing defects in materials or workmanship of the main device.
  • Component failures under normal use as described in the user manual.

What the warranty does not cover

  • Consumables and hygiene parts: cartridges, applicator tips, gel, electrodes and accessories.
  • Damage from drops, water, power surges, misuse or non-approved accessories.
  • Unauthorized repairs and normal wear.

How to make a claim

  1. Email support@liftwavepro.com with your order number, a description of the fault and a short video or photo.
  2. We diagnose within 24 hours (business days) and propose a repair, replacement part or replacement device.
  3. For returns, we send instructions and cover shipping for genuine warranty claims.

After-sales support

Warranty claims are only part of our support. First-time setup, settings, usage questions and troubleshooting are covered for the life of your device — even after the warranty period. Spare parts remain available for supported models.

Start a Warranty Claim