Direct answers to the questions we hear most. Yours not here? Ask us — we reply within 24 hours on business days.
Orders & shipping
How long does delivery take?
Do you ship worldwide?
Can I track my order?
What voltage are your devices?
Choosing a device
Home-use or professional — which should I pick?
What is included in the box?
Are cartridges and accessories included?
Results & safety
How soon will I see results?
Are these devices safe?
What certifications do you have?
Returns & warranty
What is your return policy?
How long is the warranty?
How do I verify my device is genuine?